Video Relay Service (VRS) is a service which enables the hearing disabled to communicate via phone. Read here for a short summary of how technology is making life simpler.
The Video Relay Service (VRS) is a sort of Telecommunications Relay Service (TRS) that enables a person with hearing disabilities that uses American Sign Language (ASL) to communicate with someone else on the telephone via video gear, instead of through typed text.
Contemporary video gear links the VRS user using a Telecommunications Relay Service (TRS) operator – known as a “communications helper” (CA). The VRS user and the CA can see and speak with one another in signed conversation.
How it works is that the VRS caller, with a tv or a computer using a video camera device and a broadband Internet connection, contacts a VRS CA, who’s a professional sign language interpreter. They communicate with one another in sign language through a video connection. By exploring http://www.hirelay.com/ you can find all about Video Relay services.
The VRS CA then places a phone call to the celebration the VRS user wants to call. The VRS CA relays the conversation back and forth between the parties. Using sign language with the VRS user, and voice together with the called party. No text or typing is involved.
A voice phone user can also initiate a VRS call by phoning a VRS center that’s normally a toll-free number.
The VRS CA can be reached via the VRS provider’s Internet website, or via video equipment attached to a television.
Several suppliers now offer VRS. Like most of TRS calls, VRS is free to the caller. VRS providers are paid for their costs from the Federal Communications Commission’s (FCC’s) Interstate TRS Fund.
VRS has rapidly become very popular mainly because it eliminates the need to type. And since VRS users can communicate in sign language, they can more fully express themselves through facial expressions and body language, which can’t possibly be expressed in the text.
This causes a call that flows more naturally, exactly like a phone conversation between two hearing persons.
Since the conversation flows more naturally back and forth between the parties, the dialogue can occur far more quickly compared to text-based TRS. Because of this, the identical conversation is significantly shorter and faster through VRS than it would be via other kinds of text-based TRS.
Currently, in the USA, VRS calls could be made between ASL users and hearing individuals speaking either Spanish or English.
The FCC has adopted various rules to enhance the existing VRS service. Speed-of-answer requirements were phased in during 2006 and took full effect on January 1, 2007. Currently, VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also give the service 24 hours a day, seven days per week.